Duration of the seminar for 2 days.

The seminar is held for employees of one organization: department managers, IT professionals, quality professionals.

In the course of training and consultation workshop you will learn practical methods and tools for modeling business processes, learn the basic notation of modeling. In one workshop, we discuss the different approaches and notation. As a result, you can choose the most effective set of tools for your company.

To perform practical tasks using business processes the customer - you have taken the first step in organizational improvement with the use of a process approach.

At the seminar we will look at the process approach as a method of effectively managing a modern company, we will study the specifics of the process management in the concept of quality management (TQM, ISO 9000), a methodology for project management PMBoK, standards for the use of IT in the organization - ITIL and COBIT.

One of the basic skills that is fulfilled at the seminar - the identification of business processes, creating process models of the upper level. Also studied techniques of interviews and collecting data to create detailed models of processes. We study the industry and functional models of the processes, as well as the reference model and the practice of using them for simulation.

We consider a specific business process modeling to determine the requirements and information systems.

WORKSHOP AGENDA

The theory of process management. Business processes: concepts and principles.

• The place and role models of the processes in the management of the organization.
• Quality Management (Total quality management, TQM), ISO 9000 standard.
• Location of process management in the strategic map.
• Process management to change management. Schmidt model, the model Hummer.
• Identification of problems in the process.
• Three levels of effort to change processes.
• The concept of business process reengineering (Business Process Reengineering, BPR).
  Aims, methods, techniques and tools.
• Classification of business processes. The project as a process.

Modeling business processes. Techniques and Tools
the simulation.

• Approaches to modeling. Adequacy of the model. Requirements for the model
  processes.
• Classification models in the scheme of Zachman Framework.
• Modeling methodology ARIS.
• Graphical modeling: IDEF0, IDEF3 (AllFusion Modeler), eEPC (ARIS Toolset), UML (Rational Rose,. Net Visio).
• Simulation modeling in AnyLogic.
• Standardized language describing business processes and infrastructure interaction Web Services.
• Comparative analysis of notations application.

Using business process modeling for applications

• Determining the requirements for IP. Preparation of tender documents.
• The introduction and development of information systems.
• The introduction of quality management system.
• Change management.

Terms of the workshop