The duration of the seminar for 2 days.

The seminar is held for the employees of one organization: the heads of departments, IT professionals, quality professionals.

In the course of training and consultation workshop you will learn the practical techniques and tools for business process modeling, simulation will learn the basic notation. In one workshop we will look at different approaches and notation. As a result, you can choose the most effective tools for your company.

To perform practical tasks using business processes of the customer - you make the first step in organizational improvement using a process approach.

At the seminar we will look at the process approach as a method of effectively managing a modern company, we will study the specifics of the process management in the concept of quality management (TQM, ISO 9000), the methodology for project management PMBoK, standards for the use of IT in the organization - ITIL and COBIT.

One of the basic skills that is fulfilled at the seminar - the identification of business processes, creating process models of the upper level. It also examines techniques of interviews and collecting data to create detailed models of processes. We study the industry and functional models of processes and reference models and the practice of using them for modeling.

We consider a specific business process modeling to determine the requirements and information systems.

WORKSHOP AGENDA

The theory of process management. Business processes: concepts and principles.

• The place and role models of the processes in the management of the organization.
• Quality Management (Total quality management, TQM), ISO 9000 standard.
• Location of process management in the concept of strategy maps.
• Process management in change management. Schmidt's model, the model of Hammer.
• Identification of problems in the process.
• Three levels of effort to change processes.
• The concept of reengineering business processes (Business Process Reengineering, BPR).
  Aims, methods, techniques and tools.
• Classification of business processes. The project as a process.

Modeling business processes. Techniques and Tools
modeling.

• Approaches to modeling. The adequacy of the model. Requirements for the model
  process.
• Classification of models in the scheme of Zachman Framework.
• Modeling Methodology ARIS.
• Graphical Modeling: IDEF0, IDEF3 (AllFusion Modeler), eEPC (ARIS Toolset), UML (Rational Rose,. Net Visio).
• Simulation modeling in AnyLogic.
• Standardized language description of business processes and infrastructure interaction Web Services.
• Comparative analysis of notations application.

Using business process modeling for applications

• Determining the requirements for IP. Preparation of tender documentation.
• The introduction and development of information systems.
• The introduction of quality management system.
• Change Management.