Defining the business process
Great Dictionary of the Russian language (publication RAS) gives the following definition of the process [from the Latin. processus - for] a succession of states in the development of something; course, the development of any phenomenon.
Definitions of business processes:
The process - completed in terms of content, temporal and logical sequence, the sequence required for the processing of economically-significant object. A business process is a special process that serves the implementation of the main goals of the company and describes the central sphere of its activity (SAP). Business process - a structured set of activities covering various business entities and subject to a specific purpose (ISO / CD 15531-1); Process - the "complete set of docked operations, which combine to create a product that has a utility value for the customer" (J. Martin); Business process - "a set of activities that transform several types of input to the output characteristics, which has value to the consumer" (M. Hammer, J. Champy); Business process - specifically ordered in time and space, a set of works, indicating the beginning and end, and the precise definition of inputs and outputs "(T. Davenport); Business process - the largest element, if we consider the flow of work, which permeates the entire organization, starting from external suppliers and ends with external customers (DoD); The process - "a set of one or more procedures or activities that are jointly dedicated to, usually with the help of an organizational structure defining functional roles and relationships» (Workflow Management Coalition, WFMC). Process - this workflow, which passes from one person to another, and for large processes, probably from one department to another. Processes can be described at different levels, but they always have a beginning, a certain number of steps in the middle and clearly-defined end. Michael Robson, Philip Ullah. How reengineering. Differences in the definitions of business processes due to different tasks, for which uses a process approach. Typically, business process modeling and process-oriented approach is used for the following tasks:
- The transition to process management
- Implementation and support of quality management system;
- Development of job descriptions;
- Based Costing;
- Implementation of Balanced Scorecard (Balanced Scorecard);
- Design new business processes;
- Integration of business partners;
- Design requirements for information systems;
- Harmonization of procedures and processes for outsourcing;
- For the mathematical / simulation modeling (definition of the parameters of the system, forecasting, redesign).
Proceedings of the workshop "Business Process Modeling"
